Support

Need help with OpsFlow? We're here to assist.

Getting Help

If you're experiencing an issue or have a question about OpsFlow, here's how to reach us:

Email Send a detailed description of your issue to support@chaincrafters.org
Response Time We aim to respond to all support requests within 1 business day.

Common Issues

Forms aren't being created when opportunities move stages

Verify that you've configured a trigger in the Settings tab matching the correct pipeline and stage. Also confirm the webhook URL is set correctly in your app settings.

Writebacks are failing (note, custom fields, or task)

This usually means the location token has expired or the app needs to be re-authorized. Try uninstalling and reinstalling the app from the Marketplace. If custom field writebacks fail, confirm the mapped field IDs still exist in your location.

The app loads but shows no pending forms

Forms are only created when a webhook fires for a matching trigger. Make sure you've configured at least one trigger and that opportunities are being moved to the configured stage.

Feature Requests & Bug Reports

We welcome feedback. When reporting a bug, please include:

  • What you were doing when the issue occurred
  • What you expected to happen
  • What actually happened
  • Any error messages you saw

Send reports to support@chaincrafters.org.

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